Search Help

Simply type a keyword or short sentence relating to your query into the box below, and our help system will return the most relevant articles.

Geolocation issues - Issues with accessing our services via a web browser

When you log into our website you are prompted to download and install the Player Location Client (PLC) web browser plugin.

The following web browser versions (or higher) support this plugin:

  • Google Chrome 66
  • Apple Safari 6.1.6
  • Mozilla Firefox 60
  • Opera 2016
  • Internet Explorer 9

If you have not installed it, or have switched to a different web browser, follow these steps on our website:

Log out → Log back in again → Accept the offer to update by selecting Download and install

If you experience any issues running or installing the plugin, check the following:

  • Ensure any pop-up blockers are disabled.
  • Your security software may request that you confirm that you want to install the plugin, accept to continue.


Did this article answer your question?

Related Help Articles