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Updating your name on your account

To update your name, log into your account and follow the below steps:

  1. Go to our Contact Support form, following one of the paths below:
    • Website/Desktop software: click on Help → Contact Us
    • Mobile: Tap on Menu (Android) / More (iOS) → Settings & Tools → Support → Contact Us
  2. In the pop-up screen, select Account Security and Verification and the Upload Documents sub-category.
  3. Upload a copy of a government-issued ID.

Make sure you specify 'Change of name' in the subject line and include the reason for the name change request in the body of the message.

If your name has changed due to marriage or divorce, also send us the relevant marriage/divorce certificate or other court records showing your birth name and current name.

If you're having trouble logging into your account, then scan or take a digital photo of the requested documents and send them through the Contact Support form on our website as per above.


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